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Patient Services Lead - 162472 in Phoenix, AZ at Preferred Homecare | LifeCare Solutions

Date Posted: 7/13/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Phoenix, AZ
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    7/13/2018

Job Description

Position Summary: The Patient Service Lead is the voice of the organization and is the primary resource

for patients and physicians to obtain information and answers to questions. This position is primarily

responsible for accurately, thoroughly and in a time-sensitive manner processing patient orders and

providing clear and timely communication to all stakeholders. The PSL also sets the working example for

other Patient Service Representatives in business acumen and knowledge and assists the Supervisor in the

performance of their managerial duties.

Education/Experience: High School diploma or GED equivalency with 1-3 years of home infusion/home

health experience preferred. Strong organization and communication skills. Strong leadership skills.

Reports to: Patient Service Supervisor/Manager FLSA: Non-Exempt

ADA Requirements:

MENTAL DEMANDS: Proven skills in critical thinking and problem solving, strong analytical, numerical

and reasoning abilities. Detail oriented and responsible. Flexible and innovative thinking. Uses good

judgment and works well under pressure. Able to prioritize and handle multiple tasks.

PHYSICAL DEMANDS: Occasional climbing, balancing, stooping, and crouching. Frequent standing,

walking, and sitting. Must be able to occasionally lift 10 pounds. Travel to outside locations, usually using

own vehicle.

MATERIALS AND SPECIAL EQUIPMENT USED: Telephone, computer, printer, fax machine, photocopier,

and calculator.

ENVIRONMENTAL CONDITIONS: Work is generally performed in normal office conditions, with good

lighting and proper ventilation. Conditions may vary.

Scale: 5 = Exceptional 4 = Exceeds expectations 3 = Meets expectations