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Patient Service Supervisor - 162522 in Las Vegas, NV at Preferred Homecare | LifeCare Solutions

Date Posted: 9/15/2018

Job Snapshot

  • Employee Type:
  • Location:
    Las Vegas, NV
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Summary: The Patient Service Department is the voice of the organization and is the primary resource for patients and physicians to obtain information and answers to questions. This position manages the daily activities related to patient services and is responsible to ensure all Patient Service Associates are accurately, thoroughly and in a time-sensitive manner processing patient orders and providing clear and timely communication to all stakeholders.  
Essential Duties and Responsibilities include the following.  Other duties may be assigned. 
  • Understands and abides by Accreditation Commission for Health Care (ACHC) requirements.
  • Understands when to use and how to properly complete an Advanced Beneficiary Notices (ABN) as applicable.
  • Thoroughly understands how to process payer authorizations and follows up on request frequently and timely.
  • Communicates all aspects and status of an order to appropriate parties in an accurate and timely manner.
  • Establishes positive relationships with referral sources, other departments and centers, and associated entities.
  • Contacts patients with patient financial responsibility and consistently collects payments from patients prior to delivery when applicable.
  • Accurately and in a timely manner submits all Payer Change Requests.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: High School diploma or GED equivalency. Bachelor or Associates degree preferred. Recent home care/infusion experience preferred. Supervisory experience preferred.
Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software.
Supervisory Responsibilities:
Manages team of employees within the team. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 10 pounds.  While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk.


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