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PATIENT SERVICE ASSOCIATE - 162432 in Phoenix, AZ at Preferred Homecare | LifeCare Solutions

Date Posted: 6/8/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Phoenix, AZ
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    6/8/2018

Job Description

Summary: The Patient Service Associate is the voice of the organization and is the primary resource for patients and physicians to obtain information and answers to questions. This position is primarily responsible for accurately, thoroughly and in a time-sensitive manner processing patient orders and providing clear and timely communication to all stakeholders.   
Essential Duties and Responsibilities include the following.  Other duties may be assigned. 
  • Understands and abides by Accreditation Commission for Health Care (AHCH) requirements.
  • Respond to telephone inquiries and orders from referral sources. 
  • Provide information services. 
  • Consult with clinical staff to determine the best method for providing services.
  • Determine best method for providing services. 
  • Assist walk-in patients with the selection of equipment, supplies, and services.
  • Process orders by preparing all appropriate paperwork. 
  • Complete all necessary paperwork in an accurate and efficient manner. 
  • Assure the distribution of paperwork to appropriate personnel to facilitate delivery, timely billing and any necessary clinical follow-up. 
  • Complete and inputs all relevant information obtained from patient referral sources into the computer system.
  • Coordinate the delivery, set up and pick up of equipment, supplies and services with appropriate personnel. 
  • Ensure deliveries and set ups can be arranged in a timely manner.
  • Contact patients to inform them of any patient payment requirements, determination of best delivery method and instructions for receiving delivery.
  • Identify referral source problems and coordinates appropriate corrective action as necessary.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: High School diploma or GED equivalency with up to 1 year of home infusion/home health, customer service, call center, or insurance experience preferred.  Strong organization and communication skills.
Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 10 pounds.  While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk.