This site uses cookies. To find out more, see our Cookies Policy

Dispatch Routing Analyst - 162595 in Phoenix, AZ at Preferred Homecare | LifeCare Solutions

Date Posted: 10/8/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Phoenix, AZ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/8/2018

Job Description

 

Job Description

Job Title: Dispatch Routing Analyst

Reports To: Logistics Manager

FLSA Status: Determined by HR

Department: Logistics

Division: RT/DME

Location: Phoenix, AZ

Summary: This position acts as a bridge between the local branch management team and the central

dispatch department. In addition, the position will drive timely completion of the daily

routing/dispatching duties as well as timely completion of responsibilities within the Logistics

Department.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Responsible for performing all MobileCast dispatching activities.

• Routes all same day/next day deliveries according to Logistics policy and procedures.

• Responsible for communication to the branches regarding errors in addresses, time frames,

and any other work order issues that negatively impact the routing of a delivery.

• Updates TIMS with customer notes and updates work order ship dates as necessary.

• Responsible for communication to the branches regarding issues that impacts the ability of

the Dispatcher to effectively route a work order to a driver in the field.

• Responsible for monitoring a drivers' progress during the day, and communicate back to the

branch level any issues related to impacting missed time windows.

• Monitors delivery staffing requirements based upon order volumes and makes appropriate

adjustments to staff and/or process as appropriate.

• Reviews Reports at the Central Dispatch level to monitor driver compliance of route order

completed via the MobileCast & Roadnet software system.

• Coordinates with Region management on all action plans that would ensure driver

compliance with targeted financial objectives.

• Complies with and adheres to all regulatory compliance areas, policies and procedures and

"best practices" according to Logistics, DOT, ACHC, and local state labor laws.

• Ensures patients do not suffer service failures and communicates with the servicing branch of

undeliverable stops.

• Demonstrates professional etiquette and courtesy when interfacing with customers and

branches regarding issues that impacts the ability of the Dispatcher to effectively route a

work order to a driver in the field.

• Responds to telephone, fax and e-mail questions/problems from branches.

• Regular and consistent attendance and punctuality is considered an essential job function of

this position.

Qualifications: To perform this job successfully, an individual must be able to perform each

essential duty satisfactorily. The requirements listed below are representative of the knowledge,

skill, and/or ability required. Reasonable accommodations may be made to enable individuals

with disabilities to perform the essential functions.

Education/Experience: Associate's degree (A. A.) or equivalent from two-year college or

technical school; or six months to one year related experience and/or training; or equivalent

combination of education and experience.

Computer Skills: To perform this job successfully, an individual should have knowledge of

Word Processing software.

Physical Demands:

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential

functions.

The employee must occasionally lift and/or move up to 10 pounds. While performing the duties

of this job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk

or hear. The employee is occasionally required to stand and walk.

CHECK OUT OUR SIMILAR JOBS

  1. Dispatcher Jobs
  2. Dispatch Jobs