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Customer Service Technician - 162505 in Phoenix, AZ at Preferred Homecare | LifeCare Solutions

Date Posted: 8/2/2018

Job Snapshot

Job Description

The Customer Service Technician, CDL, compiles ordered pharmaceuticals, supplies, DME equipment and oxygen.  This position makes accurate and timely deliveries of all items to patients’ homes. 
Essential Duties and Responsibilities include the following.  Other duties may be assigned. 
  • Completes appropriate home safety evaluation and patient/caregiver education related to ordered equipment and supplies.
  • Performs equipment set-up, orientation, and demonstration of the safe operation and use of HME; Transfills home cryogenic vessels (HCV) and may transfill oxygen cylinders. 
  • Assists in general warehouse duties, such as, but not limited to stocking, rotating inventory, receiving, shipping, and processing equipment and supplies. 
  • Coordinates with the Area/Facility manager to oversee the daily operations of the branch as it relates to compliance with all operational policies and procedures with delivery, inventory and warehouse.
  • Ensures proper regulatory compliance is maintained as it pertains to FDA, ACHC, DOT and HIPPA.
  • Delivers and sets-up DME equipment and instructs patients on the basic use.
  • Completes all necessary paperwork including route sheets, work orders, Medicare documents and all other related paperwork.
  • Loads and unloads DME equipment, oxygen and medical supplies onto delivery truck and ensures it’s properly secured and organized.
  • Assists with hiring, coaching, performance appraisals and disciplining of subordinate staff.  Assists with daily supervision of departmental staff.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: High school diploma or GED equivalency preferred.  Must have a valid driver’s license with a good driving record.   Possess a current Commercial Driver’s License (CDL) with Hazardous Materials Endorsement (H) and a good driving record.  Must be 21 years of age or older.  Must have a current Department of Transportation (DOT) medical card or be able to pass the required physical examination.  Must participate in random drug screening program as required by DOT.  Have a working knowledge of the delivery service area and route planning.  Two years of related experience is preferred.  Should be familiar with safe handling and transport of compressed medical gas.  Must possess strong organizational and time management skills.  Must be available to work flexible hours and rotate on-call responsibilities. 
Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 175 pounds.  While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk.