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Customer Service Tech Lead - 162421 in Lakewood, CO at Preferred Homecare | LifeCare Solutions

Date Posted: 6/13/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Lakewood, CO
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    6/13/2018

Job Description

Summary: The Customer Service Technician Lead compiles ordered pharmaceuticals, supplies, HME and oxygen and makes accurate and timely deliveries of all items to patients’ homes. 
Essential Duties and Responsibilities include the following.  Other duties may be assigned. 
  • Completes appropriate home safety evaluation and patient/caregiver education related to ordered equipment and supplies.
  • Performs equipment set-up, orientation, and demonstration of the safe operation and use of HME.
  •  Assists in general warehouse duties, such as, but not limited to stocking, rotating inventory, receiving, shipping, and processing equipment and supplies.
  • Ensures courteous and efficient service is provided daily to patient base and referral sources.
  • Ensures proper regulatory compliance is maintained as it pertains to FDA, ACHC, DOT and HIPPA.
  • Delivers and sets-up DME equipment and instructs patients on the basic use.
  • Loads and unloads DME equipment, oxygen and medical supplies onto delivery truck and ensures it’s properly secured and organized.
  • Cleans and function tests all incoming dirty equipment as needed and assists with ordering and stocking of warehouse equipment and supplies.
  • Ensures all routine vehicle maintenance is scheduled and performed as outlined by DOT Polices.
  • Assists with hiring, coaching, performance appraisals and disciplining of subordinate staff. 
  • Assists with daily supervision of departmental staff.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: High school diploma or GED equivalency preferred.  Must have a valid driver’s license with a good driving record.  Must be 21 years of age or older.  Have a working knowledge of the delivery service area and route planning.  Previous delivery and/or warehouse experience preferred.  Familiar with safe handling and transport of compressed medical gas.  Must possess strong organizational and time management skills.  Must be available to work flexible hours and rotate on-call responsibilities.  Must have excellent verbal communication skills.
Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 10 pounds.  While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk.

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