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AREA PATIENT SERVICE PROFESSIONAL (FLOATER) - 162296 in Phoenix, AZ at Preferred Homecare | LifeCare Solutions

Date Posted: 5/20/2018

Job Snapshot

  • Employee Type:
  • Location:
    Phoenix, AZ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

The Area Patient Service Professional is the voice of the organization and is the primary resource for patients and physicians to obtain information and receive answers to questions. This position is primarily responsible for supporting all aspects of the Patient Service Department by accurately, thoroughly and in a time-sensitive manner processing patient orders, answering inbound phone calls and providing clear and timely communication to all stakeholders.
Essential Duties and Responsibilities include the following.  Other duties may be assigned. 
  • Proficient in all Patient Service Department core responsibilities.
  • Sets the working example for other Patient Service Representatives in business acumen and knowledge.
  • Recognizes when a concern should be recorded and utilizes Concern Tracker appropriately.
  • Performs accurate and timely insurance verifications and accurately obtains patient specific benefit information and coverage guidelines.
  • Responsible for peer to peer coaching as needed.
  • Responsible for completing departmental projects as assigned.
  • Responsible for handling a high volume of calls
  • Responsible for rotating throughout the Patient Service Department as a SME in all roles, as needed.
  • Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers and patients
  • Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
  • Versatile, adapts and is willing to learn new tasks, methods, and systems.
  • Able to work a flexible work schedule
  • Reports to work regularly as scheduled; consistently punctual with respect to working hours and lunch schedules, and maintains satisfactory personal attendance
    Education/Experience: High School diploma or GED equivalency with 2-5 years of home health, customer service, call center, or insurance experience preferred.  Strong organization and communication skills.
    Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software.